Privacy policy

Soolbike guarantees you the respect of the private life and the confidentiality of the personal data, by respecting the general regulation on data protection (GDPR). This data privacy policy is intended to allow you to quickly and clearly see how we use the personal data we have about you.

A.- How do we do the Data Processing?

SoolBike warrants that it has adopted appropriate security measures, such as firewalls, encryption technologies, passwords and antivirus software to prevent and avoid the unauthorized use of personal data. In addition, SoolBike guarantees the confidentiality of your personal data and that these will not be transferred or sold to third parties. In any case, Soolbike will reveal to the competent authority the personal data and any other information which is in its power or which is accessible via its systems and which may be required in accordance with the applicable legal and regulatory provisions.

B.- Who is the Responsible for the Data File?

The information you provide to us when you fill out our forms or the data you fill out to receive the order will be included in the responsibility data file. In case of doubt or consultation regarding the purpose of the data we store, modification or cancellation thereof, you can contact the data security and protection officer on the following email:

C.- What Personal Data do we get and what do we do with it?

In order for you to be able to use our purchase service for bicycle-related products and the SoolBike service, we use some of your data which we obtain in different forms and at different times: 
C.1. We will use the Personal Data that you give us yourself when you create a user account: first name, last name, password, email address, telephone number and postal address.
C.2. We also use other information that concerns you: the IP address from where you connect for security reasons and to show you the store in the language of the area where you visit us, and clicks on products and categories that you do for analytical work, to recommend products to you and to improve our platform.
C.3. And, finally, we obtain information from various social networks which give it to us only if you have accepted the corresponding terms and conditions.

D.- For what purpose do we use your personal data?

D.1. Service delivery
· Management of the creation of your user account and / or the modification.
· Email you the tracking number of your order.
· Allow you to access a history of your purchases.
· Facilitate access by email or from your account to invoices for your orders.
D.2. Carry out Marketing Actions
· We use your data to send you cycling related news, updates and offers from SoolBike.
· In order to improve our service, we will send you a message to your mailbox, after placing an order on SoolBike, so that you can evaluate our products and services received.
· Please note that you can unsubscribe from these communications at any time. You will only have to access your account and modify this choice.
D.3 Improve the Service we offer
We are working on the constant improvement of our online store, on the browsing and shopping experience both on the computer and on portable devices. As we briefly said in point (C.3.), we use certain data during navigation which allow us to analyze behavior, collect clicks made on certain products and recommend products to you during your navigation to make your shopping experience more customizable and satisfying.

E.- For how long will we use your Personal Data?

The new Data Protection Regulation establishes a retention period for Personal Data for each of the purposes for which we use it. 
E.1. Service delivery
We will use your Personal Data until you decide to stop using our Service. For this you will have to delete your user account. As long as you do not unsubscribe, we will continue to process your Personal Data.
E.2. Marketing Actions
We will use your Personal Data for the marketing purposes set out in point (D.2.), as long as you have agreed to receive communications. We will stop using them when you are connected to your account and you have unchecked the box to no longer receive our communications.
E.3 Improve the Service we offer
We will use your Personal Data until you decide to stop using our Service. For this you will have to delete your user account. As long as you do not unsubscribe, we will continue to process your Personal Data.

F.- Will we share your Personal Data with third parties?

We will not share your Personal Data with any company for the purpose of using this data in advertising and marketing actions. We will share your data with the logistics companies, as they need it to ship your order to its destination. We will only share your data with the purchase of a bicycle or a frame that we do not have in our logistics center, so that our supplier can dispatch your order directly from its warehouse. We will share your data (not personal, only browsing) with the analytics tools we use like Google Analytics.

G.- What rights do you have in terms of Data Protection?

As a user of SoolBike you have a series of rights so that you can decide and control at any time how we use your Personal Data. You can exercise these rights at any time and you must do so by sending an email to: so that we can satisfy you. You have the rights detailed below:
G.1 Consultation and Correction
You can ask us if we are using your Personal Data and what data we have used and the period of time for which we will keep it. You can also ask us to modify certain data that we have about you to be up to date.
. Right of Cancellation (right to be forgotten)
You can ask us to delete the Personal Data we have from you. For example, if you have unsubscribed from our service by deleting your account, it is no longer necessary for us to continue processing your Personal Data.
G.3. Right of opposition
You have the right to object to the use of your data to send you promotional communications.
G.4. Right of Limitation
You can ask us to temporarily limit the processing of your personal data, when these are not correct and need to be confirmed. And also when we no longer need it but you prefer that we keep it so that we can access your history or your invoices.
G.5. Portability
You have the right to the portability of your data. You can ask us to provide you, if it is technically possible, a structured file, of common use and readable by a computer system, which contains information on the orders you have made and the personal data that we store on you.
G.6. Claim
You can lodge a complaint concerning the use of your personal data, first by contacting our data protection officer (B of this Privacy Policy). You can also lodge a complaint with the supervisory authority responsible for data protection.

H.- Update and modification

SoolBike reserves the right to update or modify the information contained in this privacy policy in order to adapt it to possible legislative developments, or for strategic reasons.

I.- Applicable legislation and jurisdiction

As a general rule, relations with users originating from the provision of the services mentioned on this site are subject to law and jurisdiction. In order to resolve any problems or questions relating to this website, please contact SoolBike sending an email to our address

J.- General information

SoolBike undertakes to respect the guarantee of the User’s privacy and the protection of his personal data collected through any system allowing data transmission. Consequently, SoolBike thus complies with current legislation at all times.